Useful Packaging Tips

Use a rigid box with flaps intact
Choose the right size of the box according to its content. Under-filled boxes are likely to collapse, overloaded ones may burst. Common sense but the box must be larger than the item inside.
Always use high quality materials for your packaging. Consider strength, cushioning, and durability
Choose boxes made of corrugated cardboard, with good quality outer liners
Wrap all items separately.
Put goods in the centre of a package ensuring they do not touch the sides. Your item should be well cushioned on all sides by at least 1.5 inches. Remember the corners. Screwed up newspaper is not good cushioning. Nor is bubble wrap due to the weight of the turntable, we would suggest solid polystyrene.
Make use of cushioning materials, to prevent the contents from moving
Use strapping, when suitable, as a good way to seal and secure your box
If strapping is not available, use strong tape designed for shipping 
When re-using a box, remove all old labels including any old hazardous material indicators
Repack your items properly.
Protect your accessories with soft cushioning material around each item
Complete the address label clearly and completely, using capital letters when handwriting labels to improve readability
Place a duplicate address label inside the parcel

Do not:
Do not send the lid, platter or arm weight. If you cannot package or send we can send you a custom box and arrange collection.

Use bags made of fabric or cloth
Consider 'Fragile' and 'Handle with Care' labels as a substitute for careful packaging. They are only appropriate for information purposes. Machines do not read.

Remember, all couriers including Royal Mail, use automated systems. The only time a human comes into contact with your parcel is when you hand it to them on collection and then they hand it to us on delivery.
The rest of the time it is handled by machines. It travels on conveyors and chutes and is in contact with other sometimes much heavier parcels.
The pen scribbled “handle with care” and “this way up” has no meaning to a machine.
You must ensure that you parcel can travel any way up.
Internal loose parts should be wrapped separately.
The same rules apply when we return your repair. If the packaging is not suitable we will charge you to repack. Please don’t make us do that.
Even if you take extra insurance the courier will still not pay if inadequately packed.
You should only consider insurance for example for total loss or liquid contamination.
These rules apply to ALL couriers.
Do not send the lid, platter or arm weight. If you cannot package or send we can send you a custom box and arrange collection.

The Customer remains responsible for ensuring packaging and labelling is adequate for transportation. We accept no responsibility. The only time we will accept responsibility is with our custom box and our courier.